Refund Policy

How delivery works

As soon as your payment succeeds, the report is generated automatically and a private link is emailed to you. Because it is digital content built for your specific location, delivery is effectively immediate.

When we refund

If the public-data sources we rely on fail and we cannot produce a usable report, we refund the payment in full. You do not need to chase us: when a report cannot be delivered, the payment is flagged for a refund on our side.

If you are charged but no report is generated at all, that is also refunded in full.

When we do not refund

Because the report is digital and delivered as soon as it is generated, we do not refund after a report has been successfully delivered. At checkout you ask us to start immediately and consent to losing the 14-day withdrawal right once the report is generated, under Article 16(m) of the EU Consumer Rights Directive. This does not affect refunds owed for a report we failed to deliver, or any mandatory rights you have under the applicable law.

What the report is

LandCheck is a preflight risk screen. It is not legal, surveying, engineering, tax or investment advice, and a low or high risk reading is not a reason to skip professional checks. A report that correctly reports the available data, including gaps in it, is a delivered report.

How to ask

For any refund question, email us and include your report ID. We aim to reply within a few working days.

Email us at support@kandyb-studio.eu.