Payments, withdrawal and delivery

Who receives the payment

The contract and payment are with the seller named below. The same contact handles delivery and complaints.

Payment

Stripe charges the displayed total: EUR 39 for one language, EUR 49 for both or EUR 10 to add the missing language to the same dossier. No tax, fee or other charge is added. There is no subscription.

The addition is bought from the dossier’s delivery page, reached through the private link in the delivery email.

Delivery and delays

Work starts after payment confirmation. Delivery is expected in about ten minutes per dossier. If a source or PDF composition needs intervention, the order stays open while we retry, repair and, where necessary, finish the work by hand; the buyer receives a message that preparation is taking longer. A delay does not trigger an automatic refund. If the purchased edition cannot be supplied at all, the buyer’s mandatory remedies under the Italian Consumer Code remain available.

What is delivered

Each purchased language produces a complete PDF. The bilingual option produces two PDFs; the EUR 10 addition reuses the completed job’s readings and maps and produces only the missing edition. The private link remains available for 90 days.

Fourteen-day withdrawal right

A consumer entering into a distance contract normally has 14 days to withdraw without giving a reason. To communicate a withdrawal that remains available, email the seller with the order email and report ID; an unequivocal statement is sufficient.

Digital-content exception

Before payment, the buyer gives prior express consent for performance to begin immediately and acknowledges that the right of withdrawal will be lost once performance has begun and the content has been supplied; the order confirmation email records that consent and is the durable medium.

The exception is Article 59(o) of the Italian Consumer Code for digital content supplied without a tangible medium. It does not remove mandatory remedies for a file that is non-conforming, defective or not delivered, and a delay is not treated as a waiver of the buyer’s rights.

Delay and non-conforming content

There is no automatic refund in the product. A paid order remains open: the service retries, is reviewed and, where necessary, the seller intervenes to produce the purchased PDFs manually. This operating rule does not reduce mandatory consumer rights.

If a file is missing, cannot be opened, belongs to another parcel or does not match the purchased language, report it promptly so the agreed content can be corrected and delivered.

Support and complaints

If the email does not arrive, the link will not open or you wish to complain, email support@kandyb-studio.eu with the report ID. A paid order is not abandoned.

If the complaint cannot be resolved directly, the European Consumer Centre where you live provides free assistance.